So why does it feel like Emma is asleep sometimes?
A fair question. A few possibilities:
- Emma is thinking - very complex BIM questions occasionally take her a few seconds to digest.
- The conversation went a little off-topic - Emma loves BIM and ISO 19650, but she’s not great at giving relationship advice or cooking tips.
But here’s the best fix of all:
💡 Pro tip: If Emma freezes, stops replying, or looks like she has wandered off… just start a new chat thread. She springs back to life instantly. Think of it as turning it off and on again… but politely.
What Emma *can* help with
Emma is pretty handy with anything related to:
- Plannerly features - Docs, Scope, Verify, File Manager, templates, workflows, and all the bits in between.
- ISO 19650 basics - definitions, concepts, and explanations that won’t put you to sleep.
- Training and certification questions - BIM Boot Camp, Information Manager levels, and navigating course content.
- Step-by-step guidance - where to click, what to do next, and why it matters.
If it’s about BIM, clarity, or avoiding spreadsheet chaos, Emma is your bot.
What Emma is *not* responsible for
Despite her talents, Emma isn’t doing everything:
- Billing changes - Emma doesn't process invoices.
- Legal approvals - she can't sign your BEP or MIDP for you, sorry!
- Accessing your data or external drives or emails - Emma can NOT access your data.
- Project-specific legal guidance - she understands BIM, not lawsuits.
If you need something official, human, or deeply specific, she'll recommend talking to someone on the Plannerly team.
When do the humans get out of bed?
Team Plannerly is scattered across multiple time zones, but we generally respond within one business day. If Emma decides your question requires human wisdom, we’ll jump into the same conversation.
And yes - you can absolutely type:
"Can I speak with a human?"
Emma won’t be offended. Probably.
Frequently Asked Questions about Emma
Does Emma know everything about ISO 19650?
She knows a lot, and she explains it clearly - which is more than we can say for some official documents. But for definitive interpretations, always refer to the actual standards.
Is Emma a real person?
No - if she were, we’d at least give her weekends off. She’s an AI built to help you navigate Plannerly and BIM topics.
What if Emma gives a strange or confusing answer?
It happens. Try rephrasing your question, or just start a new thread. If things still look wonky, ask for a human and we’ll jump in.
Can I give feedback?
Absolutely. Tell Emma if something was helpful or unhelpful. Our team reviews feedback to keep improving her brain.
Summary
Emma never goes to bed - she’s always available to help with Plannerly, BIM, and ISO 19650. If she stops responding, she’s not asleep… the chat just needs a reset. Start a new thread and she’ll be wide awake again.