Use the Recommended Browser
- Ensure Google Chrome or Microsoft Edge (Chromium-based) is being used.
- Update the browser to the latest version to benefit from security and performance improvements.
Disable Ad Blockers or Browser Extensions
- Temporarily disable ad blockers or other browser extensions that could interfere with Plannerly functionality.
- If disabling resolves the issue, consider whitelisting Plannerly or removing unnecessary extensions.
Firewall and Security Software Settings
Check that Plannerly services are not being blocked by your firewall, proxy or antivirus software.
Whitelist the following URLs in your IT security settings:
- *.plannerly.com
- *.herokuapp.com
- *.cloudinary.com
- *.autodesk.com
- *.stripe.com
- *.canny.io
- *.wistia.com
- *.clarity.ms
- *.googleapis.com
- *.google.com
Network Optimization
- Ensure a stable internet connection with sufficient bandwidth. Plannerly performs best on high-speed networks.
- Avoid using a VPN unless required by your company. If using a VPN, select the nearest server location to reduce latency.
Browser Cache and Cookies
Clear your browser’s cache and cookies to remove outdated or conflicting data.
IT Infrastructure Checks
- Verify DNS settings to ensure Plannerly domains resolve efficiently.
- Ensure proxy configurations are not causing delays or blocking services.
Disable Energy-Saving or Low-Performance Modes
- Set laptops or desktops to high-performance mode to avoid resource throttling.
Office Network Setup
- Ensure your office network allows WebSocket connections, which are required for real-time updates.
- Test performance using a personal network (e.g., mobile hotspot) to determine whether office-specific settings are contributing to the issue.
Regular Maintenance
- Keep browsers and operating systems updated.
- Perform routine checks for malware or outdated drivers that may impact performance.
