Here are a few things you can try if you're having trouble creating an account on the Plannerly Training site:
1. Refresh Your Browser
Sometimes authentication is successful, but a quick browser refresh is needed to access the courses. Simply hit refresh and you should be good to go.
2. Try a Different Sign-Up Method
Plannerly offers multiple sign-up options. If you're having trouble signing up with your email address, try using Google Authentication instead. It is quick, secure, and often resolves common access issues.
3. Use a Different Email Address
Sometimes certain email domains can cause unexpected issues. Try signing up with an alternate email address - for example, a Gmail account if you initially used a work address.
4. Check for Ad Blockers or Firewalls
Ad blockers or network firewalls - like those used in corporate environments - can sometimes interfere with site functionality. Try disabling your ad blocker temporarily or check with your IT team to ensure the training site is not being restricted.
5. Use Another Browser and Make Sure It Is Up to Date
The best-supported browser is Google Chrome. Make sure it is updated to the latest version.
6. Change Your Location or Network
If you're still having trouble, try accessing the site from a different location or internet connection. Some IP addresses may have restrictions that prevent full access to the site.
7. Check Your Spam or Junk Folder
Do not forget to check your spam or junk folders for the verification email. Sometimes these emails get mistakenly filtered out by your email provider. If you do not see it in your inbox within a few minutes, check there before trying to resend the email.
Still Need Help?
If none of these steps work, please reach out to our support team. We are here to help and will get you signed up as quickly as possible.
