Plannerly training uses your Plannerly account - the same one you use for the app - so you only ever need to create one. If you already have a Plannerly account, just sign in with it on any course. Here are a few things you can try if you're having trouble creating an account:
1. Refresh Your Browser
Sometimes authentication is successful, but a quick browser refresh is needed to access the courses. Simply hit refresh and you should be good to go.
2. Try a Different Sign-Up Method
Plannerly offers multiple sign-up options. If you're having trouble signing up with your email address, try the Google, Microsoft, Autodesk or Procore button instead, or LinkedIn under More ways to sign in. It is quick, secure, and often resolves common access issues.
3. Use a Different Email Address
Sometimes certain email domains can cause unexpected issues. Try signing up with an alternate email address - for example, a Gmail account if you initially used a work address. If you later want everything under one email, you can bring your training across with Bring that progress here on a course page.
4. Check for Ad Blockers or Firewalls
Ad blockers or network firewalls - like those used in corporate environments - can sometimes interfere with site functionality. Try disabling your ad blocker temporarily or check with your IT team to ensure plannerly.com is not being restricted.
5. Use Another Browser and Make Sure It Is Up to Date
The best-supported browser is Google Chrome. Make sure it is updated to the latest version.
6. Change Your Location or Network
If you're still having trouble, try accessing the site from a different location or internet connection. Some IP addresses may have restrictions that prevent full access to the site.
7. Check Your Spam or Junk Folder
When you create an account with your email, we email you a 6-digit code to confirm your address. If you do not see it in your inbox within a few minutes, check your spam or junk folder, then choose send a new code if you need another one.
Still Need Help?
If none of these steps work, please reach out to our support team. We are here to help and will get you signed up as quickly as possible. See also trouble logging in.
