If your ACC hub is not visible in Plannerly, model verification cannot proceed. This is usually not a permissions bug - it simply means the integration has not been enabled at the ACC account level.
Issue
You are on a Team or Enterprise plan and trying to access Autodesk Construction Cloud (ACC) files or models in the Verify module, but your ACC hub - or a client/consultant hub you are invited to - is missing or not loading correctly.
Why this happens
Plannerly's ACC integration requires account-level activation from the ACC App Store.
If the integration has not been enabled by the ACC Account Administrator, Plannerly cannot access the hub's files or models.
Important: Each ACC hub is managed independently. Enabling Plannerly in one hub does not enable it in others.
Solution
Step 1 - Enable the Plannerly app in ACC
- Ask your ACC Account Administrator to log into the ACC App Store.
- Search for Plannerly.
- Click "Enable".
This only needs to be done once per ACC hub/account. Once enabled, eligible users in that hub will be able to access linked files and models in Plannerly.
Step 2 - Accessing client or consultant hubs
If you are trying to access an ACC hub that you have been invited to (for example, a client or consultant hub), the administrator of that hub must also enable Plannerly using the same process.
Each hub must enable the integration separately.
Additional notes
- ACC integration is available on Team and Enterprise plans.
- If you are on a Free or Starter plan, you must upgrade to connect ACC models.
- Users must already have access to the ACC hub inside Autodesk to see it in Plannerly.
- Plannerly respects your existing ACC permissions structure.
- Once connected, you can open and verify models directly within the Verify module, linking elements to scopes and tasks.
Need help?
Watch our ACC setup training or explore additional resources at:
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