If you're unable to download your certificate, don't worry — it usually means there’s just one small step left to complete. Follow these steps to get back on track:
1. Check Your Video Completion Status
Open your training dashboard and view the list of all training videos.
Carefully look through the list to make sure each video has a check mark next to it.
If you see a video without a check mark, that means it hasn’t been marked as completed yet.
2. Mark the Missing Video as Completed
Click on the video that’s missing the check mark.
In the top right corner of the video screen, you’ll see an option to mark it as completed.
Make sure to do this for every video, including the Introduction video.
3. Confirm 100% Completion
Once every video has a check mark, your course will show 100% complete.
When you reach 100%, the option to download your certificate will become available.
Quick Tip:
Sometimes the Introduction video gets overlooked, so be sure to double-check that it's also marked completed! 🎯