Trouble Playing Videos on Plannerly's Training Page? Here’s How to Fix It

If you're having trouble watching the training videos on Plannerly’s Training Page, don’t worry it is probably an easy fix! Here are the steps you can follow to get things running smoothly:

1. Use a Supported Browser

We recommend using Google Chrome for the best experience on Plannerly’s training platform.

  • If you're using another browser (such as Safari, Firefox, or Edge), try switching to Google Chrome.

  • Make sure your browser is fully up to date. An outdated browser may not support all video playback features.

Pro Tip: After updating your browser, refresh the page to reload everything properly.

2. Check for Network Restrictions

If you're in an office environment or using a managed network, you may be behind a firewall or have content restrictions in place.

  • Make sure your network allows access to YouTube, since our training videos are hosted there.

  • Ask your IT team if any filters or firewalls might be blocking access to video content.

3. Disable Ad Blockers or Privacy Extensions

Some ad blockers and browser privacy tools may unintentionally block embedded video players, especially those hosted on YouTube.

  • Try temporarily disabling your ad blocker or privacy extension and reload the page.

  • Whitelist the Plannerly domain (plannerly.com) and YouTube if needed.

4. Use a Larger Screen if Possible

The training site is not fully optimized for phones, and some features may not work correctly on smaller screens.

  • For the best experience, access the training from a tablet, laptop, or desktop computer.

  • Larger screens and full browsers ensure better compatibility and easier navigation.

Still Not Working?

If you’ve tried all the steps above and videos still will not play:

  1. Try a different device or network.

  2. Clear your browser cache and cookies.

  3. Contact your IT support to ensure nothing on the network is interfering with video playback.

If you are still experiencing issues, reach out to our support team and let us know which browser, device, and network you are using so we can help you resolve it quickly.

Frequently Asked Questions

Users may ask why Plannerly’s training videos are not working, not loading, or will not play. Common examples include:

  • “The training videos on the Plannerly training page won’t play.”

  • “I can’t watch the tutorial videos. They’re not loading.”

  • “Why aren’t the videos working?”

  • “The training page is blank, frozen, or stuck when I try to watch a video.”