📹 Trouble Playing Videos on Plannerly's Training Page? Here’s How to Fix It

✅ 1. Use a Supported Browser

We recommend using Google Chrome for the best experience on Plannerly’s training platform.

• If you're using another browser (like Safari, Firefox, or Edge), try switching to Google Chrome.

• Make sure your browser is fully up-to-date. An outdated browser might not support all the video playback features.

Pro Tip: After updating your browser, refresh the page to reload everything properly.

🔄 2. Check for Network Restrictions

If you're in an office environment or using a managed network, you may be behind a firewall or have content restrictions in place.

• Make sure your network allows access to YouTube, since our training videos are hosted there.

• Ask your IT team if any filters or firewalls might be blocking access to video content.

🚫 3. Disable Ad Blockers or Privacy Extensions

Some ad blockers and browser privacy tools may unintentionally block video players - especially those embedded from YouTube.

• Try temporarily disabling your ad blocker or privacy extension and reload the page.

• Whitelist the Plannerly domain (plannerly.com) and YouTube if needed.

📱 4. Use a Larger Screen if Possible

The training site is not fully optimized for phones, and some features may not work correctly on smaller screens.

• For the best experience, try accessing the training from a tablet, laptop, or desktop computer.

• Larger screens and full browsers ensure better compatibility and easier navigation.

🔁 Still Not Working?

If you’ve tried all the steps above and videos still won’t play:

1. Try a different device or network.

2. Clear your browser cache and cookies.

3. Contact your IT support to ensure nothing on the network is interfering with video playback.